1mdb Privacy Policy — User Personal Information Protection
This Privacy Policy explains how 1mdb collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to fully safeguarding your privacy in accordance with best practices in data protection.
Information We Collect from Users
When you register and use the 1mdb platform, we collect several categories of information to ensure the services we provide function properly and securely. The information collected includes:
- Account information: Your full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Device and browser information: IP address, device type, operating system, browser name and version, and screen resolution. This information is used to detect suspicious access and optimise how the platform is displayed.
- Local payment information: Payment method details in Malaysian Ringgit (RM), such as bank name, partial account number (not the full number), and digital wallet information such as TNG eWallet. Full card details are not stored on our servers.
- Cookies and session data: A small cookie file is stored on your device to identify your current session, maintain your login status, and improve your browsing experience on the platform.
- Usage data: Records of gaming activity, access times, pages visited, and interactions with platform features. This data is used for internal analytics and service improvement.
1mdb collects only the information that is strictly necessary. We do not sell or rent your personal data to any third party for marketing purposes without your express consent.
Why This Information Is Needed and How It Is Used
Information collected by 1mdb is used solely for the following purposes:
- Creating and managing secure, verifiable user accounts.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) via approved local payment methods.
- Detecting and preventing fraud, money laundering, or platform abuse.
- Sending important account notifications, promotions you have subscribed to, or updates regarding changes to platform policies.
- Improving your experience based on how you interact with the platform.
We do not use your information to:
- Selling to advertisers or unrelated third parties.
- Making automated decisions that negatively impact your account without human review.
- Contacting you for third-party marketing purposes without your explicit consent.
All data processing is carried out on the basis of contractual necessity (to deliver the services you have requested) and the platform's legitimate interest in maintaining security and service quality.
Cookies, Session Tracking & User Controls
The 1mdb platform uses cookies to enhance functionality and the user experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand platform usage patterns, most frequently visited pages, and how users interact with specific features. This data is processed in aggregate and is not used to identify individuals.
- Preference cookies: Saving user preferences such as display language and account settings for a smoother return experience.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 1mdb platform. We recommend keeping essential cookies enabled for the full experience.
Data Storage, Security & Third-Party Sharing
How Data Is Stored and Protected
All 1mdb user personal data is stored on servers protected with industry-standard SSL encryption. User passwords are never stored in plain text — they are processed using a secure hashing method.
We retain user records for as long as the account remains active or as required to fulfil our legal and regulatory obligations. When an account is closed at the user's request, the information will be deleted within a reasonable timeframe, unless we are legally required to retain it.
Sharing Information with Third Parties
1mdb does not sell or share your personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:
- With approved payment service providers to securely process your RM transactions.
- With regulatory authorities or law enforcement when required by Malaysian law.
- With technical service providers that assist in operating the platform, subject to strict confidentiality agreements.
All data sharing is carried out to a high security standard and only to the extent necessary.
User Rights and How to Contact Us
As a 1mdb user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. This request can be made via our support email.
- Right to Rectification: If you find that your information is inaccurate or out of date, you can update it through your account profile settings or by contacting the 1mdb support team.
- Right to Erasure: You may request the deletion of your personal information when it is no longer needed for the purpose it was collected, or when you withdraw your consent. Such requests are subject to legal obligations that may require us to retain certain records.
- Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing communications.
To exercise any of the rights above, or if you have any privacy-related enquiries, please reach out to our team at [email protected]. We will endeavour to respond to your enquiry within 14 working days. You may also visit the FAQ for more information.
1mdb reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We recommend reviewing it periodically.
Email: [email protected]
Response within 14 working days.
Supported language: Bahasa Melayu.
Your Privacy Secured, Your Experience Guaranteed
Register an account at 1mdb with confidence that your personal information is handled responsibly and securely. Our platform is built for Malaysian users who value privacy and safety.