1mdb Responsible Gaming — Safe Play Guide
At 1mdb, the health and wellbeing of our users is our top priority. This page provides guidance, self-control tools, and support information to help you enjoy online entertainment in a healthy and responsible way.
1mdb's Commitment to Responsible Gaming
1mdb believes that online entertainment should be a fun and controlled activity — not a source of stress or financial hardship. As a responsible platform, we take problem gaming seriously and are committed to providing a safe playing environment for all users in Malaysia.
Our commitment includes providing easy-to-access self-control tools, educational information on the risks of uncontrolled gaming, and support channels for those who need help. We do not encourage excessive play and never target users who show signs of addiction or at-risk gaming behaviour.
Every 1mdb user has the right to enjoy this platform at their own pace and within their own means. We are here to support you, not to pressure you.
Recognise the Signs of At-Risk Gaming Behaviour
Awareness is the first step — know what warning signs to look out for.
- Consistently playing longer than originally planned.
- Chasing losses with additional deposits to "win it back".
- Neglecting daily responsibilities, family, or work because of gaming.
- Feeling anxious or irritable when unable to play.
- Hiding gaming activity from loved ones.
- Borrowing money to fund gaming.
- Financial stress from spending beyond your means.
- Strained relationships with family and friends.
- Declining work or academic performance.
- Mental health issues such as anxiety and depression.
- Persistent feelings of shame or guilt after playing.
If you recognise these signs in yourself or someone you care about, it is important to take action right away.
Setting Time and Budget Limits
One of the most effective ways to stay in control is to set clear limits before you start playing. 1mdb encourages every user to practise the following habits:
- Daily budget limit: Decide on a maximum amount in MYR (RM) you are willing to spend in a single session, and stick to that limit without exception.
- Time limits: Set a reasonable session length — for example, no more than one to two hours per session — and take a break once that time is up.
- Monthly budget plan: Only use disposable income (not money set aside for essentials) for online entertainment. Never use rent, bill payments, or savings to fund your play.
- Activity log: Keep a simple log of how much time and money you spend each week to get a clear picture of your gaming habits.
Available Self-Control Features
1mdb offers several features for users who want to manage or reduce their gaming activity:
- Deposit limit: You can contact our support team to set a daily or weekly deposit limit to control how much money can be added to your account.
- Cooling-off period: Users can request a temporary break — ranging from a few days to a few weeks — during which the account will be restricted from gaming activity, giving you the breathing room you need.
- Self-exclusion: For those who feel they need to stop playing entirely for a period of time, we offer a self-exclusion option that restricts access to your gaming account for a duration of your choosing. Contact [email protected] to request this.
All self-control requests will be processed promptly and handled with full respect and confidentiality.
Minor Protection
1mdb takes the protection of minors very seriously. Our platform is strictly for adults aged 18 and above. We have put in place the following measures to prevent minors from accessing the platform:
- The registration process requires age verification and valid personal information.
- We reserve the right to request identity verification documents at any time to confirm a user's age.
- Any account found to have been registered by a minor will be closed immediately, and any remaining balance will be frozen.
For parents and guardians, we strongly encourage you to use parental control software on devices shared with children to prevent their access to online gaming sites. Have open conversations with your children about the risks of gambling before they reach adulthood.
Maintaining Life Balance and Seeking Professional Help
Online gaming should be just one of many leisure activities in your life — not the only one. 1mdb encourages you to maintain a healthy balance between gaming and other important areas of life:
- Spend quality time with family and friends, free from device distractions.
- Keep up a regular exercise routine, get enough sleep, and maintain a healthy diet.
- Pick up other hobbies and interests outside of online gaming.
- Check in with how you feel after playing — if you feel more stressed than happy, that's a sign it's time to restore the balance.
If you or someone you know is struggling with a gambling problem, don't hesitate to seek professional help. Speaking to a doctor, counsellor, or a trusted person is a brave and meaningful step. You don't have to face it alone.
For more information or support on responsible gaming on our platform, visit FAQ page or contact the 1mdb support team at [email protected]. We are here to listen and to help.
Email: [email protected]
We respond in Bahasa Malaysia and are ready to assist with any self-exclusion requests or responsible gaming enquiries.
- Only play with money you can afford to lose.
- Treat gaming as entertainment, not a source of income.
- Stop playing when it stops being fun.
- Ask for help when you feel you need it.
Play Smart, Enjoy the Fun with Peace of Mind
1mdb is committed to supporting Malaysian users in playing responsibly and healthily. If you have any questions or need assistance, our support team is always here for you.